Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at office@cradle-cuties.com

Eligibility for Returns:

Items must be unused, in their original packaging, and in a resalable condition.
Certain items, such as personalized products or items that have been used or washed, are not eligible for return.

How to Initiate a Return: To start a return, you can contact us at office@cradle-cuties.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Fees
You are responsible for the costs of the return shipment as we do not issue return labels

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@cradle-cuties.com